MSafe | Aptos
  • Overview
    • MSafe Overview
    • What can you do with MSafe wallet?
      • Why Multi-Sig & Non-Custodial
      • MSafe Wallet Key Benefits
    • Use Cases
      • Treasury Management
      • Smart Contract Deployment & Update
      • Protocol Admin Control
      • dApp Store Integration
    • Security
  • Users
    • Glossary
    • Launch App
    • Connect Wallet
    • Navigation Bar
    • Address Book
    • Create an Account
      • Initiate Creation
      • Co-Managers to Accept
    • Switch btw Accounts
    • Deposit / Receive
    • View Assets
    • View Pending Txn
    • View Txn History
    • Propose Transaction (Enable NFT, Send, Register Coin)
      • Enable NFT
      • Send
      • Add Coin
    • Approve Transaction
      • Co-Managers to Approve Enable NFT
      • Co-Managers to Approve Send
      • Co-Manager to Approve Add Coin
    • Change Vote
    • Reject Transaction
      • Co-Managers to Reject
    • Execute Transaction
      • Execute Approval
      • Execute Rejection
    • App Store
      • Use dApps
    • MSafe 1.0 User guide
      • Connect Wallet
      • First time registration
      • Create an MSafe Account
      • Receive Coin
      • Coin Transfer (APT)
      • DAPP Store
      • Add a new coin
      • Address Book
      • Permissions
      • Wallet FAQs
  • Developers
    • Overview
    • System
      • Auth-key & Multi-Ed25519
      • Backend Walk Through
      • MSafe Contracts
    • Interactive CLI
      • Installation
      • CLI arguments
      • Register and View
      • Create a MSafe Wallet
      • Approve / execute a transaction
      • Transfer Coin
      • Smart Contract | Module Publish
      • Entry Function
      • Reject a transaction
      • Migration from MSafe 1.0 to MSafe 2.0
    • SDK
      • Smart Contract | Deploy a MOVE Module
      • Call An Entry Function
    • Integrate with MSafe (DAPP)
      • FAQ
    • Move Module Publish
  • Product updates
    • 2022 Q4
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On this page
  • 1. MSafe Wallet Registration Issues
  • 2. Gas Fee-Related Issues
  • 3. Transaction Approval Issues
  • 4. NFT Receive / Send Issues
  • 4a). Receiving NFTs in Your MSafe Wallet
  • 4b). Sending NFTs Out of Your MSafe Wallet
  1. Users
  2. MSafe 1.0 User guide

Wallet FAQs

Please use instructions published in the previous sections of the user guide. If you still run into issues as shown in the images below, please follow the solutions below to quickly resolve issues.

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Last updated 2 years ago

1. MSafe Wallet Registration Issues

2. Gas Fee-Related Issues

3. Transaction Approval Issues

4. NFT Receive / Send Issues

4a). Receiving NFTs in Your MSafe Wallet

4b). Sending NFTs Out of Your MSafe Wallet

1. MSafe Wallet Registration Issues

  • Reason - Missing 2nd wallet address as a co-signer of your MSafe multi-sig wallet.

  • Solution - You need to add the address of another wallet that has been registered with MSafe as a co-signer / co-manager for multi-signature wallet to work.

2. Gas Fee-Related Issues

  • Reason - It’s likely you don’t have enough APT as gas fee.

  • Solution - Make sure you have at least 0.2 APT in your wallet, in order to transact.

3. Transaction Approval Issues

Next Step - Please click on View Details of why this transaction failed to see if the reason matches different types of issues included in this FAQs.

  • Reason - You probably didn’t register / add coin to this MSafe Wallet

  • Solution - Make sure the recipient wallet has registered the coin that you’re trying to send.

4. NFT Receive / Send Issues

Solution - You can Cancel Offer; please refer to the steps below to receive or send NFTs.

4a). Receiving NFTs in Your MSafe Wallet

There are 2 methods:

1). Direct transfer from a Martian wallet, make sure your enable NFT in your MSafe Wallet “Enable Receiving NFTs”

2). Transfer NFTs from Topaz or Souffl3 to MSafe wallet, click on App Store inside MSafe Wallet and access Topaz or Souffl3 from MSafe dApp Store.

4b). Sending NFTs Out of Your MSafe Wallet

You will need to transfer out via Topaz or Souffle by accessing either through MSafe dApp Store. Send NFT and claim NFT on Topaz / Souffl3 platform.